Privacy Policy
How we collect, use and protect your information
Privacy Policy
At KAMATLUX LIGHTING PVT LTD, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, making an enquiry, requesting a quotation, purchasing our products or communicating with our team.
This Privacy Policy explains how KAMATLUX LIGHTING may collect, use, store and protect information provided through our website and other customer communication channels.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
When you visit our website, submit an enquiry, request a quotation, place an order or contact our team, we may collect information such as:
Your name.
Mobile or telephone number.
Email address.
Billing or delivery address.
Company or business name, where applicable.
Product or chandelier requirements.
Project details and specifications.
Information provided through enquiry or quotation forms.
Communication and correspondence with our team.
Any other information voluntarily provided by you.
For customized chandeliers and project-based lighting requirements, customers may also provide information relating to product dimensions, design preferences, installation requirements, project locations and other specifications necessary to prepare a quotation or manufacture the requested product.
We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information, operating system, pages visited and general website usage information.
How We Use Your Information
The information collected by KAMATLUX LIGHTING may be used to:
Respond to customer enquiries.
Prepare quotations and estimates.
Understand your chandelier or lighting requirements.
Process and manage orders.
Manufacture customized or made-to-order products.
Coordinate delivery and shipping.
Provide installation guidance where applicable.
Provide warranty and after-sales support.
Communicate regarding your order or project.
Improve our products, services and website.
Maintain business and customer records.
Prevent misuse, fraud or unauthorized activity.
Comply with applicable legal and regulatory requirements.
We may also use your contact information to send relevant business communications, product information, service updates or promotional communications where permitted by applicable law.
You may request that promotional communications from us be discontinued.
Payment Information
KAMATLUX LIGHTING does not intentionally collect or store complete payment card details, debit card details, credit card numbers, CVV numbers, banking passwords or other confidential banking credentials on its website.
Where payment information is required for an order, customers should use the payment method or payment instructions specifically provided by KAMATLUX LIGHTING during the quotation, invoice or order-confirmation process.
Customers should never share confidential banking passwords, OTPs, PINs or other sensitive authentication credentials with KAMATLUX LIGHTING personnel.
Cookies & Website Analytics
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and provide a better browsing experience.
Cookies may help us:
Remember certain preferences.
Understand how visitors use our website.
Improve website performance.
Identify frequently visited pages.
Analyse website traffic.
Improve our products and online services.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Third-Party Services
KAMATLUX LIGHTING may use trusted third-party service providers where reasonably necessary to operate and improve our business.
These service providers may assist with areas such as:
Website hosting.
Website analytics.
Shipping and logistics.
Customer communication.
Business operations.
Marketing and advertising.
Technical services.
Third-party service providers may receive only the information reasonably necessary to perform their services and are expected to handle such information in accordance with applicable privacy and security requirements.
Our website may also contain links to external websites or third-party platforms. KAMATLUX LIGHTING is not responsible for the privacy practices, security or content of websites that we do not operate.
Information Sharing
KAMATLUX LIGHTING does not sell or rent your personal information to third parties for their independent marketing purposes.
We may share information where reasonably necessary to:
Process or fulfil your order.
Manufacture customized products.
Arrange transportation or delivery.
Provide installation or technical assistance.
Provide warranty or after-sales support.
Operate our website and business.
Comply with applicable laws or legal obligations.
Respond to lawful requests from government or regulatory authorities.
Protect our rights, property, customers and business.
Prevent fraud, misuse or unauthorized activity.
Information shared with service providers will generally be limited to what is reasonably necessary for the relevant service.
Data Protection & Security
KAMATLUX LIGHTING takes reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no website, online communication system or method of electronic storage can be guaranteed to be completely secure.
Customers should also take reasonable precautions when sharing personal information online and should not send confidential passwords, OTPs, PINs or banking credentials through enquiry forms, email, WhatsApp or other communication channels.
Data Retention
We may retain customer information for as long as reasonably necessary to:
Fulfil orders.
Provide customer support.
Provide warranty and after-sales services.
Maintain business and transaction records.
Resolve disputes.
Meet legal, regulatory or accounting requirements.
Protect our legitimate business interests.
When personal information is no longer reasonably required, it may be deleted, securely disposed of or anonymized where appropriate, subject to applicable legal requirements.
Your Privacy Rights
Subject to applicable law, you may contact KAMATLUX LIGHTING to:
Request information about personal data we may hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally permissible.
Request that certain communications be discontinued.
Raise a privacy-related concern or complaint.
We may need to verify your identity before processing certain requests to protect customer information from unauthorized access.
Children's Privacy
Our website and services are intended primarily for individuals who are 18 years of age or older.
We do not knowingly seek to collect personal information directly from children.
If we become aware that personal information has been provided by a child without appropriate authorization, we may take reasonable steps to delete or remove such information from our records, subject to applicable legal requirements.
Changes to This Privacy Policy
KAMATLUX LIGHTING PVT LTD reserves the right to modify, revise or update this Privacy Policy from time to time.
Changes may be made to reflect changes in our business practices, website functionality, technology, legal requirements or privacy practices.
Any updated Privacy Policy will be published on our website. Customers are encouraged to review this page periodically.