Return & Refund Policy
How returns, replacements and refunds are handled
Return & Refund Policy
At KAMATLUX LIGHTING PVT LTD, every chandelier and decorative lighting product is carefully manufactured, customized and supplied according to the customer's requirements. Because many of our products are customized, made-to-order or specially manufactured, we maintain a clear Return & Refund Policy to ensure transparency before you place an order.
Customers are requested to carefully review the product specifications, dimensions, finish, material, lighting configuration and other order details before confirming their purchase.
Customized & Made-to-Order Products
Many chandeliers and decorative lighting products supplied by KAMATLUX LIGHTING are manufactured or customized according to individual customer requirements, including design, dimensions, finish, crystal type, lighting configuration and other specifications.
Once production or customization has commenced based on the customer's approved specifications, the product may not be eligible for return, exchange or refund.
Customers are therefore advised to verify all product details and approved specifications before confirming an order.
Non-Returnable & Non-Refundable Products
Due to the customized and made-to-order nature of our products, orders for customized, made-to-order and specially manufactured lighting products are generally final and non-returnable/non-refundable once production has commenced or the order has been dispatched, except where otherwise agreed in writing or required under applicable law.
Customers should carefully review:
Product design and specifications.
Dimensions and measurements.
Finish and colour.
Crystal or other decorative material selection.
Lighting configuration.
Quantity.
Installation requirements.
Delivery details.
before confirming the order.
Order Cancellation
An order cancellation request may be considered only before production or customization has commenced, subject to management approval.
Once manufacturing has started, raw materials have been allocated, customization work has commenced, or the product has been prepared for dispatch, cancellation may not be accepted.
Any approved cancellation before production may be subject to applicable administrative, processing, material or transaction charges.
Customized and made-to-order products may have separate cancellation terms as specified in the quotation, invoice or order confirmation.
Imported Products
Certain lighting products, components or chandeliers may be sourced or imported specifically according to customer requirements.
Where an imported product has been specially sourced, customized or ordered for a particular customer, it may be treated as a non-returnable and non-refundable product, subject to the terms communicated at the time of purchase.
Customers should confirm the applicable product and order terms before making payment.
Transit Damage Policy
KAMATLUX LIGHTING takes reasonable care in packaging products to minimize the risk of damage during transportation.
However, in the unlikely event that a shipment arrives with visible transit damage, the customer must notify KAMATLUX LIGHTING immediately after delivery.
To help us investigate a transit-damage claim, customers should provide:
A continuous unboxing video recorded from the time the sealed package is opened.
Clear photographs of the damaged product and external packaging.
Photographs showing the shipping label and condition of the package.
Details of the damage and delivery date.
Customers should retain the original packaging and protective materials until the claim has been reviewed.
Claims submitted without adequate supporting evidence may not be accepted.
Replacement Policy for Transit Damage
If a transit-damage claim is reviewed and approved by KAMATLUX LIGHTING, the company may provide replacement parts or components for the damaged portion, depending on the nature of the damage and product availability.
A complete product replacement, full order replacement, product exchange or monetary refund will not automatically apply to every transit-damage claim.
Where replacement components are approved, they will be manufactured, arranged or sourced and dispatched as reasonably possible.
The final resolution will depend on the nature of the damage, product specifications, availability of components and verification of the claim.
Refund Eligibility
Refunds are generally considered only in exceptional circumstances where KAMATLUX LIGHTING is unable to manufacture or supply the confirmed product due to circumstances attributable to the company and where no suitable alternative resolution can reasonably be provided.
Refund eligibility will be determined based on the individual order, quotation, invoice, payment terms and circumstances of the case.
Refunds will generally not be provided for situations including:
Change of mind after placing or confirming an order.
Customer no longer requiring the product.
Customized or made-to-order products after production has commenced.
Delays caused by courier companies, transportation partners or other third parties.
Delays caused by customs or government authorities.
Delays resulting from weather or unforeseen transportation circumstances.
Minor variations inherent in handcrafted products.
Incorrect measurements or specifications supplied or approved by the customer.
Installation-related issues caused by incorrect installation or site conditions.
Damage occurring after successful delivery and acceptance.
Changes requested by the customer after production has commenced.
Product Variations
KAMATLUX LIGHTING specializes in luxury and customized lighting products, many of which involve handcrafted or individually finished components.
Minor variations in:
Finish.
Colour tone.
Crystal arrangement.
Dimensions.
Decorative detailing.
Handcrafted elements.
may occur from one product to another.
Such variations may be inherent to the manufacturing or handcrafted process and will not necessarily be considered manufacturing defects or grounds for return or refund.
Measurement & Specification Responsibility
Customers are responsible for providing and approving accurate measurements, dimensions, ceiling height, installation area, electrical requirements and other specifications necessary for manufacturing and installation.
KAMATLUX LIGHTING will manufacture products according to the specifications approved by the customer.
Incorrect measurements, dimensions or specifications supplied or approved by the customer may not qualify the product for return or refund.
Customers are strongly advised to verify measurements with their architect, interior designer, electrical consultant, contractor or installation professional before approving the final order.
Inspection Before Installation
Customers should inspect the delivered product and its packaging before installation.
Any visible transit damage, missing component or apparent issue should be reported to KAMATLUX LIGHTING as soon as possible with appropriate photographs and/or video evidence.
Once a product has been installed, modified, dismantled, altered or otherwise used, assessment of a subsequent damage claim may become difficult.
Customers should therefore complete their inspection before installation wherever reasonably possible.
Installation-Related Issues
Installation is not automatically included with the purchase unless specifically stated in the quotation or invoice.
KAMATLUX LIGHTING will not generally be responsible for damage resulting from improper handling, incorrect installation, unauthorized modification, unsuitable electrical connections, incorrect mounting or installation performed by an unauthorized person.
Customers should ensure that installation is carried out by a suitably qualified professional where required.
Warranty & After-Sales Support
Where a product is covered by a specific warranty or after-sales support commitment, the applicable warranty terms will govern eligible manufacturing defects or other covered issues.
Warranty coverage does not automatically create a right to return the product or receive a monetary refund.
Customers should refer to the applicable Warranty & After-Sales Support Policy or the warranty terms provided with the order.
Policy Updates
KAMATLUX LIGHTING PVT LTD reserves the right to modify, revise or update this Return & Refund Policy at any time.
The updated version published on the website will apply to orders placed after the relevant update, subject to applicable law and the terms specifically agreed for an existing order.
Customers are encouraged to review the latest policy before placing an order.