Shipping Policy
Dispatch, delivery timelines and shipping charges
Shipping Policy
KAMATLUX LIGHTING PVT LTD specializes in manufacturing and supplying premium luxury, crystal, customized chandeliers and decorative lighting solutions for hotels, banquet halls, resorts, restaurants, commercial spaces, architectural projects and luxury residences across India and selected international markets.
We carefully process, package and dispatch every order according to the product specifications, customization requirements and delivery destination. Please review this Shipping Policy before placing your order with KAMATLUX LIGHTING PVT LTD.
Order Processing
All orders are processed after confirmation of the order and receipt of the applicable payment or advance, as agreed in the quotation or invoice.
Standard orders are generally processed within 2–3 working days of order confirmation. However, customized, made-to-order or specially manufactured chandeliers and decorative lighting products may require additional production time depending on their design, size, finish, quantity and customization requirements.
For customized projects, the expected manufacturing and dispatch timeline will be communicated separately during the quotation or order-confirmation process.
KAMATLUX LIGHTING PVT LTD reserves the right to begin production only after the required order details, specifications, approvals and payments have been confirmed.
Manufacturing & Delivery Timeline
KAMATLUX LIGHTING manufactures and supplies a wide range of luxury and customized lighting products. Since many products may be customized according to project requirements, delivery timelines can vary.
The estimated delivery time depends on factors including:
Product type and size.
Customization and design requirements.
Quantity ordered.
Manufacturing requirements.
Product availability.
Packaging requirements.
Delivery location.
Transportation and logistics availability.
The applicable estimated delivery timeline will be communicated to the customer at the time of order confirmation or quotation.
Any delivery timeline provided by KAMATLUX LIGHTING should be considered an estimated timeframe and may be affected by circumstances beyond the company's reasonable control.
Shipping Charges
Shipping charges may vary depending on the product size, weight, quantity, packaging requirements and delivery location.
Applicable shipping charges, where required, will be calculated and communicated to the customer before dispatch and will be confirmed in the quotation, invoice or order confirmation.
For eligible orders, KAMATLUX LIGHTING may provide free delivery across PAN India, as communicated under the applicable offer, quotation or order terms.
Additional transportation, handling or special-delivery charges may apply where the destination or delivery conditions require additional logistics arrangements.
Domestic Shipping – India
KAMATLUX LIGHTING delivers chandeliers and decorative lighting products across India through suitable logistics, transportation and courier partners.
Delivery timelines may vary depending on the destination, product dimensions, weight, transportation availability and local delivery conditions.
Once an order has been dispatched, relevant shipment or transportation details may be shared with the customer through the contact information provided at the time of purchase.
Customers are requested to ensure that the delivery address, contact number and other required delivery information are accurate and complete.
International Shipping
KAMATLUX LIGHTING may accept international orders depending on the product, destination and applicable shipping arrangements.
International customers may be responsible for applicable:
International shipping charges.
Customs duties.
Import taxes.
Local government charges.
Clearance charges.
Destination-specific fees.
Other charges imposed by the destination country.
International delivery timelines may vary significantly depending on customs clearance, local regulations, transportation arrangements and destination-country logistics.
Any customs duties, import taxes or other charges imposed by the destination country shall generally be the responsibility of the customer unless otherwise specifically agreed in writing.
Packaging & Product Safety
KAMATLUX LIGHTING takes appropriate precautions when packaging chandeliers, crystal lighting and decorative lighting products for transportation.
Products are packed using protective and transit-safe packaging appropriate to the product's size, structure, material and transportation requirements.
Because chandeliers and crystal lighting products can contain delicate components, customers should carefully inspect the external packaging immediately upon delivery.
If visible damage is noticed, the customer should document the condition of the package and product and contact KAMATLUX LIGHTING as soon as possible.
Tracking & Shipment Information
Once an order has been dispatched, available shipment or transportation information may be shared with the customer through the contact details provided during the order process.
Customers should retain the shipment information until the order has been successfully delivered and inspected.
For customized or project-based deliveries, transportation arrangements may differ from standard parcel shipments.
Delivery Delays
KAMATLUX LIGHTING makes reasonable efforts to dispatch and deliver orders within the estimated timeframe communicated to the customer.
However, delivery may be delayed due to circumstances including:
Transportation delays.
Weather conditions.
Road closures or restrictions.
Natural events.
Public holidays.
Customs clearance.
Logistics partner delays.
Incorrect or incomplete delivery information.
Remote or difficult-to-access delivery locations.
Unforeseen operational circumstances.
Other events outside the company's reasonable control.
KAMATLUX LIGHTING shall not be responsible for delays caused by third-party logistics providers, transportation partners, customs authorities or other circumstances beyond its reasonable control.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate delivery information, including:
Recipient's name.
Complete delivery address.
PIN/Postal code.
Mobile or contact number.
Email address, where required.
Any additional information necessary for successful delivery.
KAMATLUX LIGHTING will not be responsible for delays, failed delivery attempts, return transportation charges or additional shipping costs resulting from incorrect, incomplete or inaccurate information provided by the customer.
If additional charges arise because of incorrect delivery information, the customer may be required to bear such charges before the shipment is re-dispatched.
Delivery Inspection
Customers are advised to inspect the external packaging carefully at the time of delivery.
For products that contain crystal, glass, metal or other delicate components, customers should exercise particular care while opening the package.
If the package appears visibly damaged at the time of delivery, customers should immediately document the condition through photographs or video and contact KAMATLUX LIGHTING.
Any damage-related claim may require supporting photographs, videos, packaging evidence and other relevant information for verification.
Transit Damage
KAMATLUX LIGHTING takes reasonable precautions to protect products during transportation. However, in the unlikely event that a product arrives with visible transit damage, the customer should notify KAMATLUX LIGHTING immediately after delivery.
Customers are advised to:
Take clear photographs of the outer packaging before opening it.
Record a continuous unboxing video from the beginning of the opening process.
Take clear photographs and videos of the damaged product.
Preserve the original packaging and protective materials.
Contact KAMATLUX LIGHTING promptly with the relevant evidence.
Claims may be reviewed based on the condition of the product, packaging, photographs, videos, shipment details and other supporting information.
Replacement, repair or other resolution, where applicable, will be determined after verification of the reported issue and in accordance with the applicable Return & Refund Policy and Warranty & After-Sales Support Policy.
Installation
Unless specifically mentioned in the quotation or invoice, installation charges and installation services are not automatically included in the product price or shipping charges.
Customers may be required to arrange installation at the delivery location.
Where installation assistance or professional installation is available, the applicable service, charges and terms may be communicated separately depending on the project location and product requirements.
For large chandeliers and project installations, customers are advised to discuss installation requirements with KAMATLUX LIGHTING before order confirmation.
Delivery Acceptance
Delivery will generally be considered completed once the shipment has been delivered to the address provided by the customer or accepted by the authorized recipient.
Customers should ensure that an authorized person is available to receive the shipment where required.
Customers are advised to inspect the external packaging and document any visible damage at the time of delivery.
Delivery to Commercial & Project Locations
For hotels, banquet halls, resorts, restaurants, commercial buildings, architectural projects and other large-scale installations, delivery arrangements may require additional coordination.
Customers should provide accurate information regarding:
Project location.
Site accessibility.
Loading/unloading arrangements.
Floor or installation location.
Contact person at the site.
Delivery restrictions.
Any other information required for transportation.
Additional logistics or handling requirements may affect the applicable delivery arrangements and charges.
Unsuccessful Delivery
If delivery cannot be completed because of an incorrect address, unavailable recipient, restricted site access, refusal to accept the shipment or other circumstances attributable to the customer, additional delivery or transportation charges may apply.
KAMATLUX LIGHTING may contact the customer to arrange another delivery attempt where feasible.
Any additional costs arising from re-delivery, return transportation or storage may be payable by the customer where applicable.
Order Cancellation After Dispatch
Once an order has been manufactured, customized, packed or dispatched, cancellation may not be possible or may be subject to the applicable cancellation terms.
Customized and made-to-order products may be subject to specific cancellation conditions because production may begin specifically according to the customer's approved requirements.
Customers should refer to the Cancellation Policy or the applicable quotation/invoice for detailed cancellation terms.
Policy Updates
KAMATLUX LIGHTING PVT LTD reserves the right to modify, update or amend this Shipping Policy at any time without prior notice.
The latest version published on the website shall be considered the applicable version for future orders.
Customers are encouraged to review the Shipping Policy before placing an order.