Terms & Conditions
Terms governing the use of our website and services
Terms & Conditions
Welcome to KAMATLUX LIGHTING PVT LTD. These Terms & Conditions govern your access to and use of the KAMATLUX LIGHTING website, products, services and related customer support. By browsing our website, submitting an enquiry, requesting a quotation, placing an order or purchasing a product from KAMATLUX LIGHTING, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
If you do not agree with any part of these terms, please refrain from using our website or purchasing our products.
About Our Business
KAMATLUX LIGHTING PVT LTD is a luxury, crystal and custom chandelier manufacturer and lighting company based in New Delhi, India.
We specialize in premium chandeliers, customized chandeliers, crystal lighting and decorative lighting solutions for luxury residences, hotels, banquet halls, resorts, restaurants, commercial spaces, architectural projects and other interior environments.
Because many of our products are customized, handcrafted or made-to-order, specifications, manufacturing requirements, pricing and delivery timelines may differ from standard retail products.
Products & Customization
Products displayed on our website are intended to provide customers with information about our product range, designs, styles and customization capabilities.
Many KAMATLUX LIGHTING products can be customized according to customer requirements, including:
Design and overall appearance.
Dimensions and size.
Finish and colour.
Crystal or decorative elements.
Number and arrangement of lights.
Material and construction details.
Hanging configuration.
Project-specific requirements.
Images displayed on the website may represent a product design, sample, concept or finished installation. Actual products may contain reasonable variations in colour, finish, crystal arrangement, dimensions or handcrafted detailing.
Such variations may occur because of manufacturing processes, material characteristics, lighting conditions, photography and handcrafted production.
Quotations & Product Specifications
For customized and project-based orders, KAMATLUX LIGHTING may provide a quotation based on the customer's requirements.
A quotation may include information such as:
Product specifications.
Dimensions.
Quantity.
Finish.
Materials or crystal specifications.
Manufacturing requirements.
Estimated production timeline.
Delivery or transportation charges.
Installation charges, where applicable.
Payment terms.
Other project-specific conditions.
The quotation should be reviewed carefully by the customer before approval.
Any customization, modification or additional requirement requested after quotation approval may affect the final price, manufacturing timeline or delivery schedule.
Pricing
Product prices displayed on the website may change without prior notice.
The final price applicable to a customized or project-based order will be the price stated in the applicable quotation, invoice or order confirmation accepted by the customer.
Unless specifically stated otherwise, additional costs such as shipping, transportation, installation, customs duties, taxes or special logistics requirements may be charged separately where applicable.
KAMATLUX LIGHTING reserves the right to correct pricing, technical, typographical or product-information errors where identified.
Order Confirmation
An order will be considered confirmed only after the required order details, specifications, quotation and applicable payment or advance have been accepted and confirmed by KAMATLUX LIGHTING.
We reserve the right to accept, decline or cancel an order where:
Required information is incomplete or inaccurate.
Product specifications cannot reasonably be fulfilled.
Required materials or components are unavailable.
Manufacturing limitations exist.
Payment or transaction requirements have not been fulfilled.
Circumstances beyond our reasonable control prevent fulfilment.
For customized products, production may begin only after the customer has approved the applicable specifications and payment terms.
Payment Terms
Customers must make payments according to the payment terms specified in the applicable quotation, invoice or order confirmation.
Customized, made-to-order and project-based products may require an advance payment before manufacturing begins.
Production may commence only after the required payment and order confirmation requirements have been completed.
Any payment terms specifically agreed in writing between KAMATLUX LIGHTING and the customer will take precedence over general website information.
Manufacturing & Delivery
KAMATLUX LIGHTING manufactures and supplies luxury, crystal and customized chandeliers and decorative lighting products.
Manufacturing and delivery timelines may vary depending on:
Product type.
Product size.
Customization requirements.
Quantity.
Material and component availability.
Design complexity.
Manufacturing requirements.
Delivery destination.
Transportation arrangements.
Any manufacturing or delivery timeline provided by KAMATLUX LIGHTING is an estimated timeframe, unless a specific guaranteed date has been expressly agreed in writing.
Delays may occur because of material availability, transportation, weather, customs, logistics providers, unforeseen manufacturing circumstances or other events beyond our reasonable control.
Shipping
Shipping and transportation arrangements depend on the product, order quantity, dimensions, weight and delivery location.
Where applicable, shipping charges will be communicated separately or included in the quotation or invoice.
KAMATLUX LIGHTING may offer delivery across India, including PAN India delivery, subject to the applicable product, destination and order terms.
International orders may be accepted subject to product availability, destination, transportation arrangements and applicable international shipping conditions.
Customers may be responsible for customs duties, import taxes, local charges and other destination-country fees unless otherwise agreed in writing.
Delivery Information
Customers are responsible for providing accurate delivery information, including:
Recipient name.
Complete delivery address.
PIN/postal code.
Contact number.
Email address, where required.
Site or project contact details.
Other information necessary for successful delivery.
KAMATLUX LIGHTING shall not be responsible for delivery delays or failed delivery resulting from incorrect, incomplete or inaccurate information provided by the customer.
Additional transportation or re-delivery charges may apply where a delivery attempt fails because of circumstances attributable to the customer.
Installation
Unless specifically mentioned in the applicable quotation or invoice, installation services are not included in the product price.
Customers are responsible for arranging installation through a suitably qualified electrician or experienced professional lighting installer.
The customer must ensure that the installation location has appropriate:
Ceiling or structural support.
Electrical wiring.
Power supply.
Mounting arrangements.
Access for installation.
Safety arrangements.
Improper installation may result in product damage, electrical hazards, structural problems or reduced product performance and may affect applicable warranty coverage.
KAMATLUX LIGHTING may provide reasonable remote technical guidance where applicable, but such guidance does not replace professional installation.
Returns, Refunds & Cancellations
Because many KAMATLUX LIGHTING products are customized, made-to-order or specially manufactured, returns, exchanges and refunds may not be available once production or customization has commenced, except where otherwise agreed in writing or required under applicable law.
Customers should carefully review and approve all product specifications before confirming an order.
Cancellation requests may be considered only before production or customization begins and will be subject to the applicable quotation, invoice, cancellation terms and management approval.
For complete details, customers should refer to the applicable Return & Refund Policy and Cancellation Policy.
Transit Damage
Customers should inspect the shipment as soon as reasonably possible after delivery.
If visible transit damage is discovered, the customer should notify KAMATLUX LIGHTING promptly and provide appropriate supporting evidence.
Customers are strongly advised to record:
A continuous unboxing video.
Clear photographs of the outer packaging.
Clear photographs of the damaged product.
Photographs of the shipping label, where applicable.
Order and purchase details.
Customers should retain the original packaging until the matter has been reviewed.
Verified and approved transit-damage claims may qualify for replacement components or another appropriate resolution depending on the nature of the damage.
For complete details, refer to the Shipping Policy and Return & Refund Policy.
Warranty
Eligible products may be covered by the applicable KAMATLUX LIGHTING warranty terms.
Warranty coverage generally relates to eligible manufacturing defects in workmanship or materials and does not automatically cover damage caused by:
Improper installation.
Electrical faults.
Voltage fluctuations.
Accidental damage.
Misuse or negligence.
Unauthorized modification or repair.
Normal wear and tear.
Improper cleaning or maintenance.
External environmental conditions.
Damage occurring after successful delivery.
The applicable warranty period and conditions will be determined according to the relevant product, quotation, invoice, warranty documentation or order confirmation.
For further information, refer to the Warranty & After-Sales Support Policy.
Intellectual Property
All content available on the KAMATLUX LIGHTING website, including but not limited to:
Logos.
Brand names.
Product photographs.
Product designs.
Graphics.
Videos.
Text.
Catalogues.
Website layouts.
Product descriptions.
Trademarks.
Other intellectual property.
is owned by or used by KAMATLUX LIGHTING PVT LTD with appropriate rights or authorization, unless otherwise stated.
No material from this website may be copied, reproduced, modified, distributed, republished, transmitted or commercially exploited without prior written permission.
Product Images & Design Representation
Product photographs, renders and images on the website are provided for illustrative and informational purposes.
Due to photography, screen settings, lighting conditions, materials and handcrafted manufacturing processes, the actual product may differ slightly from the image displayed online.
For customized products, the final product will be manufactured according to the approved specifications, drawings, samples or quotation applicable to the order.
Limitation of Liability
To the extent permitted by applicable law, KAMATLUX LIGHTING shall not be responsible for indirect, incidental, special or consequential losses arising from the use of our products or website.
This may include losses relating to project delays, business interruption, installation costs, labour expenses, loss of business or other consequential circumstances.
KAMATLUX LIGHTING's liability, where legally applicable, shall be subject to the terms of the relevant order, quotation, invoice, warranty and applicable law.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited.
Website Availability
We make reasonable efforts to keep our website accessible and operational.
However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from technical problems.
We may temporarily suspend, modify or restrict access to any part of the website for maintenance, security, technical improvements, updates or other operational reasons.
Privacy
Your use of the KAMATLUX LIGHTING website is also governed by our Privacy Policy.
By using our website or submitting information through our enquiry, quotation or contact forms, you acknowledge that information may be collected and processed in accordance with the applicable Privacy Policy.
Third-Party Links & Services
Our website may contain links to third-party websites, platforms or services.
These links may be provided for convenience or additional information.
KAMATLUX LIGHTING does not control third-party websites and is not responsible for their content, availability, security, privacy practices or terms.
Customers should review the applicable policies of third-party websites before using their services.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising from these Terms & Conditions, our website, products, services or purchases shall be subject to the jurisdiction of the competent courts in New Delhi, India.
Changes to These Terms & Conditions
KAMATLUX LIGHTING PVT LTD reserves the right to update, modify, revise or replace these Terms & Conditions from time to time.
Changes may be made to reflect changes in our products, services, business practices, website functionality or applicable legal requirements.
The updated version published on the website will become effective from the date of publication unless otherwise stated.
Customers are encouraged to review the latest Terms & Conditions before placing an order.